Frequently asked questions
How to get started with SIMcontrol
SIMcontrol uses your prefunded account with us to automatically recharge your SIMs – to get started follow these three steps
To get a SIMcontrol account set up you first need to complete the simple online application form. Once validated by our team you will receive your account credentials and you’ll be ready to go. Also order any SIMs that you may require for quick delivery.
Fund your account
Make a deposit into our bank accounts or pay via Airtel Money. Important: use your customers number as the deposit reference. Once you have deposited money into your account, it will reflect as a positive balance in your SIMcontrol account.
Log on to SIMcontrol, create a rule and add your existing prepaid SIMs to the account to start monitoring them and automatically recharging them.
Frequently Asked Questions
We’ve compiled a list of answers to common questions.
- How do I fund my SIMcontrol account?
You fund your account with us by depositing money into any one of our bank accounts, using your customer number as the reference. Our banking details can be found here.
- What are Flickswitch's banking details?
Our banking details can be found here.
- How frequently do the balances of my Airtel SIMs get updated?
SIM Airtime / Data balances are refreshed every 4 hours. Please note that if a SIM balance is below the recharge threshold and a recharge is triggered and successful, the new balance will only reflect in the next balance lookup run 4 hours later.
If you need to know the exact balance of a SIM urgently, get in touch with us.
- How do I see the usage of my SIMs?
The usage report records usage for all your monitored SIMs per day. If airtime and data are monitored both will display. We currently have the ability to monitor usage on Vodacom in South Africa, Airtel in Kenya and MTC in Namibia.
- Am I billed for failed recharges?
No, you are only billed once a recharge is successful.
- My SIMs did not recharge - what is wrong?
Most often this is caused by your account having insufficient funds. To see if this is the cause, log on to SIMcontrol and click on Account. If your purse is empty, this will be reflected. Deposit money into any one of our accounts to remedy this.
- One of my devices is not responding - what's wrong?
Your airtime and/or data balance on the device may have run out. Log onto SIMcontrol and search for the SIM to review the current balance. If it is zero, your device with that SIM in will not work. Networks that we do not monitor – Telkom, MTN and Cell C will always show zero balance – this does not necessarily mean the balance on these SIMs is zero but only reflects that we cannot monitor the usage on these SIMs.
- Where do I go to log onto SIMcontrol?
Go to www.simcontrol.co.ke and enter your username and password to log in.
- What is expiry, what types of recharges are there and when do they expire?
In Kenya there are 2 types of recharges: Airtime and data.
Airtime does not expire but data bundles do expire. Expiry rules vary per operator and they sometimes change the rules. Data bundles generally expire anything from 30 to 90 days.
- What happens if I use data on my device but I did not buy a data bundle, only Airtime?
Your airtime gets depleted based on the so-called “out-of-bundle” rate, which differs per operator. For Airtel this rate is Ksh4/MB.
- Can I keep a SIM "alive" for receiving messages without recharging it every month?
Yes you can. Occasional recharges, depending on the currently in force network policies, will still be necessary to ensure the device does not get disconnected. Get in touch with us to help you set up the correct rule logic.
- Can I save/export a list of my SIMs?
Yes, you can save a list of your SIMs with their status and current airtime / data balances at any time. Same for recharge/usage reports.
- I have some devices that visit neighbouring countries and some that should just use their SIMs in Kenya. How do I handle this?
You can create a rule for type of behaviour required. i.e.: A rule named “In-country” configured to send a data bundle and a rule named “Roaming” configured to send data and airtime. (Data will be used in country and airtime whilst roaming)
- What is the purpose of the reference field in SIMcontrol?
It is a field used to identify your SIM so that it makes sense for you. I.e. the device ID, car registration number for tracking, etc.
- Can I integrate my own software services with SIMcontrol and Hotsocket?
We are working on our API for Kenya, but please get in touch in order to understand your requirements.
We’re here to help
Can’t find what you’re looking for? Our in-house customer care team is here for you.